Major retailers slammed as shoppers reach ‘tipping point’ on costly surcharge to stop unwanted products being returned

RETAILERS are cracking down on their return policies, which has led shoppers to complain about the costly surcharge placed on returned goods. The majority of retailers have changed their policies to stop unwanted products from being returned. 1 Shoppers complained about the costly surcharge placed on returned goods Credit: Getty In the last year, six out of 10 retailers have updated their rules for returning products, according to goTRG, a logistics company that focuses on returns. Changes such as shorter refund and return windows, shipping fees, and restocking fees, are being implemented, Shender Shamiss, president and CEO of goTRG told… Read Full Article